Ordering Process

Ordering is easy!

1. Look through our catalogue for the items you want.

2. When you find an item you do want click on the ADD TO CART button.

3. When you have finished shopping click on the trolley at the top right and choose "Complete Ordering Process" and finalise your order.

4. If you have a preference for how you would like us to ship your goods let us know in the special instructions area. The choices would be via Post Office counter-to-counter or counter-to-door, and courier.

5. We will send you an e-mail confirming your order. The e-mail will have an order number which you should quote if you need to correspond with us.

6. We will then contact you to confirm your shipping charge and preferred payment method.

7. We will then send you a second email notifying you when your goods have been dispatched, and how long they should take to get to you.

Returns policy

1.  If PACKRAT supply the incorrect product, or if the product is damaged in any way or faulty as a result of a manufacturing defect, PACKRAT must be notified within 14 days of invoice. PACKRAT will (where possible) exchange the product for the correct one upon receipt of the returned product. PACKRAT will make every reasonable effort to exchange the product, but will refund the full purchase price including delivery costs if this is not possible.

2.  If the the item referred to in clause 2 is on special offer at the time of the purchase PACKRAT will exchange the product for the correct one upon receipt of the returned product; provided the product is still on special offer at the time the returned product is received. If the product is no longer on special offer PACKRAT will refund the full purchase price including delivery costs.

3.  If the purchaser is not satisfied with the product he/she may return it together with its packaging within 14 days of receipt, provided the product is in its original condition. PACKRAT will refund the full purchase price excluding delivery costs upon receipt of the returned product.

4.  Consumable items such as oils, solvents, globes and batteries cannot be returned once opened. If in doubt contact PACKRAT to confirm whether the product can be returned.